Shipping policy
🚚 Shipping Policy
At altr., we aim to deliver your order quickly, safely, and affordably. Below is everything you need to know about how we handle shipping.
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📍 Shipping Locations
We currently offer delivery:
• Nationwide across Pakistan
• For international shipping (if applicable), please contact us directly before placing an order.
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⏱ Processing Time
• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.
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🚛 Delivery Time
• Standard delivery (within Pakistan): 2–5 business days
• Remote areas: May take up to 7 days depending on courier service
We work with trusted courier partners to ensure reliable and timely delivery.
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💳 Shipping Charges
• Free shipping on orders above Rs. 4,000 PKR
• For orders below Rs. 4,000, a flat shipping rate of Rs. 250 applies.
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💸 Cash on Delivery (COD)
• COD is available for most areas in Pakistan.
• Please ensure your phone number is active for confirmation and delivery coordination.
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📦 Order Tracking
Once your order is shipped, you’ll receive a confirmation message with tracking details via email or SMS.
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⚠ Delivery Issues
If your parcel is lost, delayed, or arrives damaged:
• Contact us at altr.com.pk@gmail.com within 48 hours of delivery
• We’ll work with our courier partners to resolve the issue promptly
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🛑 Undelivered Orders
If an order is undeliverable due to incorrect address, phone number, or refusal to accept delivery, you may be responsible for return shipping or restocking fees.
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📩 Contact Us
For any shipping-related questions, feel free to reach out:
• Email: altr.com.pk@gmail.com
• Instagram DM: @altr.pk